Returns & Exchanges

At By Billie, we want you to love your new wardrobe staples, which is why we offer a 30-day window for returns on all full-priced items in original condition. Whether you need a different size or a store credit, our team is here to ensure your shopping experience is seamless.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, unwashed, and have all original tags attached before initiating your request.

• 2.
  Submit Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 3.
  Pack and Post

  Securely package your items and use the prepaid shipping label provided via email to drop your parcel at any authorized postage location.

• 4.
  Process and Refund

  Once our warehouse receives and inspects your return, please allow 5-7 business days for your refund or store credit to be issued.